- A new customer-facing Digital Service Tracker from Ron Marhofer Auto Family offers live updates on vehicle service status, estimated completion times, and technician notes—accessible from any device.
Ron Marhofer Auto Family has launched a new Digital Service Tracker, offering customers live updates on the status of their vehicle during service visits. Designed to bring transparency, convenience, and peace of mind, the tracker empowers customers to follow their car’s journey in real time—from drop-off to pickup.
The Digital Service Tracker includes features previously limited to luxury retail environments. Customers receive secure login access to a personalized dashboard where they can view:
- Real-time vehicle status and stage (inspection, waiting parts, in service, completed)
- Technician notes, diagnostic videos, and recommendations
- Estimated time of completion with push notifications
- Digital invoices and service summaries
“When someone drops off their car, they want clarity—not uncertainty,” said a service operations lead at Ron Marhofer Auto Family. “This system puts that power back in the customer’s hands.”
The program was designed based on post-service surveys revealing that over 60% of customers felt unsure about service timelines or felt they lacked sufficient communication during vehicle maintenance.
The Digital Service Tracker addresses this by introducing radical visibility into the dealership’s service process. Customers can approve repairs remotely, communicate with advisors, and plan their day based on accurate ETAs rather than guesswork.
One pilot customer shared:
“It felt like tracking a package—but for my car. I could see when the oil change started, how long it took, and when it was ready. No more back-and-forth calls.”
The tracker is now available at all Ron Marhofer Auto Family service locations and is mobile-optimized for iOS and Android devices.
About Ron Marhofer Auto Family
Ron Marhofer Auto Family is a multi-brand dealership group in Northeast Ohio offering Hyundai, Chevrolet, Buick, and GMC sales and service. Through its transparent, tech-forward service experience, the group redefines what drivers expect from maintenance support.
Contact Information
Business Name: Ron Marhofer Auto Family
Address: Cuyahoga Falls, OH